---
title: Contact us
description: "Did not find the answer? Write to us or call: a real person will answer. - **Telephone**: [+41 91 857 47 37](tel:+41918574737) - **WhatsApp**: [+41 79 857 47 37](https://wa.me/41798574737) - **E-mail**: [info@1pay.ch](mailto:info@1pay.ch) - **Video call**: book an appointment at [booking.amweb.ch](https://booking.amweb.ch)…"
url: "https://www.1pay.ch/en/docs/contact-us-help/"
updated: "2026-11-06"
category: Help
---

# Contact us

Did not find the answer? Write to us or call: a real person will answer.

- **Telephone**: [+41 91 857 47 37](tel:+41918574737)
- **WhatsApp**: [+41 79 857 47 37](https://wa.me/41798574737)
- **E-mail**: [info@1pay.ch](mailto:info@1pay.ch)
- **Video call**: book an appointment at [booking.amweb.ch](https://booking.amweb.ch)

## To help you faster

When you write to us, tell us:

- your account name (the part before `.1pay.ch`);
- what you were doing and what happened, with a screenshot if you can;
- for a payment: date, amount and, if you have it, the ID shown in the transaction details.

Never send us your password or full card details.

AMWeb, Via alla Romantica 25, 6517 Arbedo