The money you take with 1pay.ch builds up in your balance and is paid to your bank account at regular intervals. This transfer is called a payout.
The basic rule #
- Once a week, on Monday.
- The payout includes payments older than 3 days. More recent ones go into the next payout.
- You always receive the whole available balance: you cannot be paid just part of it.
- Each payout costs CHF 0.50: the period’s payments arrive grouped in a single transfer.
- After the transfer leaves, your bank can take up to 3 working days to credit it.
You can see your account’s exact frequency under Payouts and in the payout settings, under Frequency.
An example #
Your payout day is Monday.
- A payment on Thursday: by Monday it is already more than 3 days old, so it goes into that Monday’s payout.
- A payment on Saturday: by Monday it is only 2 days old, so it moves to the following week’s Monday.
You can change the rhythm #
- Another day of the week: if you would rather receive the money on Friday, for example.
- Once a month: useful if you prefer a single credit to record in your accounts.
- Every day: possible, subject to approval, for accounts with many transactions. It usually takes at least a few months of regular activity, and the decision also depends on the sector and risk profile.
To change, write to us at info@1pay.ch with your account name and the frequency you prefer.
What you see on the Payouts page #
- Available: how much you would receive if the payout left now.
- Available soon: the payments that will go into the next payout.
- Available for payout: the total and the bank account it will reach.
- The list of payouts already made, with status, amount, account and date.
If you use both the Pay and Pay Plus providers, you see two balances and receive two separate credits: one for each provider.
The details of each payout #
Click a payout to see the net amount (takings minus fees), the reference on your bank statement and the list of included payments and refunds. You can download the statement as PDF (summary), Excel or CSV (all transactions, useful for accounting). You also receive it by e-mail with each payout.
What does not go through here #
Payments made through an external provider such as PayPal are paid to you directly by that provider, on its own schedule.
Why is the payout lower than expected? #
- There were refunds, which are deducted from the balance.
- A dispute is open: the disputed amount is withheld and payouts can be suspended until it is closed.
- A rolling reserve is active on your account.
- Some payments are too recent and go into the next payout.
