{"id":11780,"date":"2026-10-20T09:35:20","date_gmt":"2026-10-20T07:35:20","guid":{"rendered":"https:\/\/www.1pay.ch\/docs\/using-the-terminal\/"},"modified":"2026-11-14T14:12:04","modified_gmt":"2026-11-14T13:12:04","password":"","slug":"using-the-terminal","status":"publish","type":"docs","link":"https:\/\/www.1pay.ch\/en\/docs\/using-the-terminal\/","title":{"rendered":"Using your terminal every day: payments, receipts and refunds"},"content":{"rendered":"<p>This is the guide to keep near the till. It applies to both models, N86 and N6: the only difference is that the N6 has no printer.<\/p>\n<h2>Switching on and off<\/h2>\n<ul>\n<li><strong>Switch on<\/strong>: press and hold the round button on the left side until NEXGO appears. When you see the date and time, swipe up on the screen and open the payment app: the terminal is ready.<\/li>\n<li><strong>Pause<\/strong>: a short press on the same button turns off the screen without switching off the terminal. Another short press turns it back on.<\/li>\n<li><strong>Switch off or restart<\/strong>: press and hold the button until the two options appear.<\/li>\n<\/ul>\n<p>The round button at the bottom centre of the screen always takes you back to the home screen.<\/p>\n<h2>The app menu<\/h2>\n<p>In the payment app, the \u2630 menu at the top left has everything you need:<\/p>\n<figure class=\"wp-block-table\">\n<table>\n<thead>\n<tr>\n<th>Item<\/th>\n<th>What it is for<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>New payment<\/td>\n<td>Goes back to the keypad to take a payment.<\/td>\n<\/tr>\n<tr>\n<td>Transaction history<\/td>\n<td>All the terminal&#8217;s payments, with receipts and refunds.<\/td>\n<\/tr>\n<tr>\n<td>Statements<\/td>\n<td>The day&#8217;s summary, to view or print.<\/td>\n<\/tr>\n<tr>\n<td>Reverse card payment<\/td>\n<td>Cancels the last payment made by card.<\/td>\n<\/tr>\n<tr>\n<td>Settings<\/td>\n<td>The app settings, protected by a PIN code.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h2>Taking a payment<\/h2>\n<ol>\n<li>Enter the amount and confirm.<\/li>\n<li>Choose how the customer pays: <strong>card<\/strong> or <strong>TWINT<\/strong>.<\/li>\n<li><strong>Card<\/strong>: the customer holds their card, phone or watch to the terminal, or inserts the card in the chip reader (and in that case enters their PIN).<br \/><strong>TWINT<\/strong>: a QR code appears on the screen and the customer scans it with the TWINT app.<\/li>\n<li>When the payment is confirmed, close the transaction. The N86 prints the receipt.<\/li>\n<\/ol>\n<p>If the customer does not present their card within about a minute, the payment closes by itself without any charge. Simply start again.<\/p>\n<h2>Tips<\/h2>\n<p>Each payment&#8217;s details include a <strong>Tip<\/strong> line. If the terminal does not offer a tip when you take the payment, add it to the amount before confirming: in that case the admin area shows a single amount, with no split between bill and tip.<\/p>\n<h2>Finding a payment and reprinting the receipt<\/h2>\n<ol>\n<li>\u2630 menu &gt; <strong>Transaction history<\/strong>. Each row shows the method icon (card or TWINT), date, time and amount; refunds appear with a negative amount. Use <strong>Filter transactions<\/strong> to narrow the list.<\/li>\n<li>Tap a payment to open its details: amount, tip, date, time, transaction number and status (in English, for example SUCCESS if it went through).<\/li>\n<li>Tap <strong>Print copy<\/strong> to reprint the receipt.<\/li>\n<\/ol>\n<h2>Cancelling or refunding<\/h2>\n<ul>\n<li><strong>Card, the last payment<\/strong>: \u2630 menu &gt; <strong>Reverse card payment<\/strong>. This only works for the last card payment, straight away, before you take another one.<\/li>\n<li><strong>TWINT<\/strong>: open the payment from the Transaction history, tap <strong>Refund<\/strong> and enter the amount. You can also refund just part of it.<\/li>\n<li><strong>An older card payment<\/strong>: open it in the admin area, under Payments &gt; Transactions, and use the <strong>Refund<\/strong> button as you would for an online payment (read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/refunds\/\">Refunding a payment in full or in part<\/a>). If the button is not there, write to us and we will do it together.<\/li>\n<\/ul>\n<h2>The day&#8217;s summary<\/h2>\n<p>\u2630 menu &gt; <strong>Statements<\/strong>: here you find the daily statements. Choose the day, then <strong>View<\/strong> to see it on screen or <strong>Print<\/strong> to print it. Every night at midnight the terminal also prepares the day&#8217;s summary by itself and the N86 prints it (if it is switched off, the next time you switch it on).<\/p>\n<h2>In the admin area<\/h2>\n<p><strong>TWINT<\/strong> payments appear under Payments &gt; Transactions as soon as they are completed. <strong>Card<\/strong> payments reach the admin area the following morning, because they are reconciled overnight. Do not worry if one of today&#8217;s card payments is not there yet: the customer has paid and you will find it tomorrow. In the list you can recognise them by the type \u00abPOS terminal\u00bb. The money arrives with the same <a href=\"https:\/\/www.1pay.ch\/en\/docs\/payouts-schedule\/\">payout<\/a> as your online payments.<\/p>\n<h2>Currency<\/h2>\n<p>The terminal takes payments in the currency chosen when you ordered it, CHF or EUR. You cannot switch currency from one payment to the next. If you want to change it permanently, write to us.<\/p>\n<h2>Handy little things<\/h2>\n<ul>\n<li><strong>Printer paper<\/strong> (N86): thermal rolls 57 mm wide, 30 mm in diameter, 12 mm core. There is a spare roll in the box; you buy the next ones yourself, from a stationer or online. Insert the roll with the loose end facing away from the screen.<\/li>\n<li><strong>App settings<\/strong>: they are protected by a PIN code, so a customer or a colleague cannot change them by mistake. If you do not know the PIN, ask us.<\/li>\n<li><strong>Battery<\/strong>: in the quick menu (swipe down twice from the top) you will find power saving, useful at markets and events.<\/li>\n<li><strong>Updates<\/strong>: when the notice appears, open the updates item from the home screen and install them at the end of the day.<\/li>\n<li><strong>Screen lock<\/strong>: in the terminal settings, under security, you can protect it with a PIN, a pattern or a password.<\/li>\n<\/ul>\n<p>If something does not work, see <a href=\"https:\/\/www.1pay.ch\/en\/docs\/connect-terminal-internet\/\">Connecting your terminal to the internet<\/a> and <a href=\"https:\/\/www.1pay.ch\/en\/docs\/terminal-fault\/\">What to do if your terminal breaks down<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is the guide to keep near the till. It applies to both models, N86 and N6: the only difference is that the N6 has no printer. Switching on and off Switch on: press and hold the round button on the left side until NEXGO appears. When you see the date and time, swipe up [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[205],"doc_tag":[],"class_list":["post-11780","docs","type-docs","status-publish","hentry","doc_category-terminal-payments"],"acf":[],"year_month":"2026-11","word_count":824,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"1pay.ch","author_nicename":"1pay_admin","author_url":"https:\/\/www.1pay.ch\/en\/author\/1pay_admin\/"},"doc_category_info":[{"term_name":"Terminal payments","term_url":"https:\/\/www.1pay.ch\/en\/docs-category\/terminal-payments\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/comments?post=11780"}],"version-history":[{"count":7,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11780\/revisions"}],"predecessor-version":[{"id":12906,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11780\/revisions\/12906"}],"wp:attachment":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/media?parent=11780"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_category?post=11780"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=11780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}