{"id":11782,"date":"2026-10-20T09:37:30","date_gmt":"2026-10-20T07:37:30","guid":{"rendered":"https:\/\/www.1pay.ch\/docs\/return-terminal\/"},"modified":"2026-11-14T14:12:06","modified_gmt":"2026-11-14T13:12:06","password":"","slug":"return-terminal","status":"publish","type":"docs","link":"https:\/\/www.1pay.ch\/en\/docs\/return-terminal\/","title":{"rendered":"Cancelling and returning your terminal"},"content":{"rendered":"<p>The terminal is rented: when you no longer need it, you cancel the contract and return it to us. Here is how it works, with no surprises.<\/p>\n<h2>When you can cancel<\/h2>\n<ul>\n<li>The contract runs for <strong>at least 12 months<\/strong>.<\/li>\n<li>Cancellation must be <strong>in writing, within 30 days of expiry<\/strong>. An e-mail to info@1pay.ch is perfectly fine.<\/li>\n<li>Until the end of the contract you pay the fee of CHF 25.- a month.<\/li>\n<\/ul>\n<p>Details on costs and contract: <a href=\"https:\/\/www.1pay.ch\/en\/docs\/pos-terminals\/\">Nexgo N86 and N6 POS terminals<\/a>.<\/p>\n<h2>How to do it<\/h2>\n<ol>\n<li>Write to us at info@1pay.ch with your account name and the terminal model (N86 or N6). If you have several terminals, tell us which one you want to return.<\/li>\n<li>We confirm the cancellation and the end date of the contract.<\/li>\n<li>We explain how and where to send the terminal back.<\/li>\n<\/ol>\n<h2>Before you send it<\/h2>\n<ul>\n<li>Take your last payment and check that the end-of-day summary has been printed or that the payments appear in the admin area. Card payments reach the admin area the following morning.<\/li>\n<li>Put the terminal back in the box with the accessories you received: cable, adapter and, for the N86, the charging base.<\/li>\n<li>Pack it well, ideally in the original box.<\/li>\n<\/ul>\n<h2>What about payments already taken?<\/h2>\n<p>Nothing changes: payments made with the terminal stay in the admin area and are paid out to you as usual. Your 1pay.ch account stays active, with all the other tools.<\/p>\n<h2>Still need to take payments in person, but less often?<\/h2>\n<p>Before cancelling, consider <a href=\"https:\/\/www.1pay.ch\/en\/docs\/tap-to-pay-android\/\">Tap to Pay<\/a>, which turns an Android phone into a terminal with no monthly fee, or a printed <a href=\"https:\/\/www.1pay.ch\/en\/docs\/qr-pay-code\/\">QR Pay code<\/a>. If you only take payments a few times a month, they are often the better-value choice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The terminal is rented: when you no longer need it, you cancel the contract and return it to us. Here is how it works, with no surprises. When you can cancel The contract runs for at least 12 months. Cancellation must be in writing, within 30 days of expiry. An e-mail to info@1pay.ch is perfectly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[205],"doc_tag":[],"class_list":["post-11782","docs","type-docs","status-publish","hentry","doc_category-terminal-payments"],"acf":[],"year_month":"2026-11","word_count":288,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"1pay.ch","author_nicename":"1pay_admin","author_url":"https:\/\/www.1pay.ch\/en\/author\/1pay_admin\/"},"doc_category_info":[{"term_name":"Terminal payments","term_url":"https:\/\/www.1pay.ch\/en\/docs-category\/terminal-payments\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/comments?post=11782"}],"version-history":[{"count":7,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11782\/revisions"}],"predecessor-version":[{"id":12908,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/11782\/revisions\/12908"}],"wp:attachment":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/media?parent=11782"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_category?post=11782"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=11782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}