{"id":8799,"date":"2026-10-20T09:07:00","date_gmt":"2026-10-20T07:07:00","guid":{"rendered":"https:\/\/www.1pay.ch\/docs\/payment-statuses\/"},"modified":"2026-11-06T09:07:48","modified_gmt":"2026-11-06T08:07:48","password":"","slug":"payment-statuses","status":"publish","type":"docs","link":"https:\/\/www.1pay.ch\/en\/docs\/payment-statuses\/","title":{"rendered":"Payment statuses"},"content":{"rendered":"<p>Under <strong>Payments &gt; Transactions<\/strong>, every row has a status. It tells you whether the money has arrived, whether the customer gave up or whether something went wrong. You can use the filter to narrow the list by status.<\/p>\n<figure class=\"wp-block-table\">\n<table>\n<thead>\n<tr>\n<th>Status<\/th>\n<th>What it means<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Confirmed<\/strong><\/td>\n<td>Payment successful. The money arrives with the next payout.<\/td>\n<\/tr>\n<tr>\n<td><strong>Pending<\/strong><\/td>\n<td>The payment has started but is not complete. This happens with purchase on invoice, until the customer pays.<\/td>\n<\/tr>\n<tr>\n<td><strong>Cancelled<\/strong><\/td>\n<td>The customer cancelled the payment before completing it.<\/td>\n<\/tr>\n<tr>\n<td><strong>Declined<\/strong><\/td>\n<td>The customer&#8217;s bank refused: insufficient funds, blocked card or 3-D Secure not passed.<\/td>\n<\/tr>\n<tr>\n<td><strong>Expired<\/strong><\/td>\n<td>The customer did not complete the payment in time.<\/td>\n<\/tr>\n<tr>\n<td><strong>Technical error<\/strong><\/td>\n<td>A technical problem stopped the process. The customer can try again.<\/td>\n<\/tr>\n<tr>\n<td><strong>Refunded<\/strong><\/td>\n<td>You returned the full amount.<\/td>\n<\/tr>\n<tr>\n<td><strong>Partially refunded<\/strong><\/td>\n<td>You returned part of the amount.<\/td>\n<\/tr>\n<tr>\n<td><strong>Disputed<\/strong><\/td>\n<td>The customer disputed the payment with their bank. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/respond-to-disputes\/\">how to respond<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h2>Why was a payment declined?<\/h2>\n<p>Open the transaction: the details show the reason and, for cards, a two-digit code. It comes from the customer&#8217;s bank, not from us. The most common cases:<\/p>\n<ul>\n<li><strong>51<\/strong>: insufficient funds. The customer can use another card or TWINT.<\/li>\n<li><strong>05<\/strong>: the bank does not authorise the payment. The customer needs to call the bank or change card.<\/li>\n<li><strong>04<\/strong>: card reported lost or stolen. Ask for another payment method.<\/li>\n<li><strong>03<\/strong>: details entered incorrectly. A careful second attempt is enough.<\/li>\n<\/ul>\n<p>There are also refusals due to 3-D Secure, the step in which the customer confirms the payment in their bank&#8217;s app: if this does not happen in time, the payment does not go through.<\/p>\n<h2>What the details show<\/h2>\n<p>When you click a transaction you see the amount, date, method and provider, the tool used, the 1pay.ch fee, the related payout and the e-mails sent to the customer. You can also <a href=\"https:\/\/www.1pay.ch\/en\/docs\/refunds\/\">refund<\/a> from here.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Under Payments &gt; Transactions, every row has a status. It tells you whether the money has arrived, whether the customer gave up or whether something went wrong. You can use the filter to narrow the list by status. Status What it means Confirmed Payment successful. The money arrives with the next payout. Pending The payment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[201],"doc_tag":[],"class_list":["post-8799","docs","type-docs","status-publish","hentry","doc_category-payments"],"acf":[],"year_month":"2026-11","word_count":286,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"1pay.ch","author_nicename":"1pay_admin","author_url":"https:\/\/www.1pay.ch\/en\/author\/1pay_admin\/"},"doc_category_info":[{"term_name":"Payments","term_url":"https:\/\/www.1pay.ch\/en\/docs-category\/payments\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/comments?post=8799"}],"version-history":[{"count":5,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8799\/revisions"}],"predecessor-version":[{"id":9646,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8799\/revisions\/9646"}],"wp:attachment":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/media?parent=8799"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_category?post=8799"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=8799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}