{"id":8844,"date":"2026-10-20T09:52:00","date_gmt":"2026-10-20T07:52:00","guid":{"rendered":"https:\/\/www.1pay.ch\/docs\/frequently-asked-questions\/"},"modified":"2026-11-06T09:09:46","modified_gmt":"2026-11-06T08:09:46","password":"","slug":"frequently-asked-questions","status":"publish","type":"docs","link":"https:\/\/www.1pay.ch\/en\/docs\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h2>How much does 1pay.ch cost?<\/h2>\n<p>The Starter plan is free for ever: you pay only a fee when you take a payment. The other plans have a monthly charge and lower fees. The features are the same in every plan. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/fees-and-plans\/\">Fees and plans<\/a>.<\/p>\n<h2>Do I need a registered company?<\/h2>\n<p>No. You can also use 1pay.ch as a private individual, sole trader or association. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/account-verification\/\">Account verification<\/a>.<\/p>\n<h2>How long does it take to get started?<\/h2>\n<p>The account opens in a few minutes. Verification, if the documents are complete and arrive by 16:00 on a working day, is usually finished the same day.<\/p>\n<h2>When does the money arrive?<\/h2>\n<p>Normally every Monday, with payments older than 3 days. You can ask for another day or a monthly payout. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/payouts-schedule\/\">Payouts<\/a>.<\/p>\n<h2>Can I accept TWINT without a terminal?<\/h2>\n<p>Yes: with a <a href=\"https:\/\/www.1pay.ch\/en\/docs\/qr-pay-code\/\">QR Pay<\/a> code, a <a href=\"https:\/\/www.1pay.ch\/en\/docs\/paylink-request-payment\/\">Paylink<\/a>, a <a href=\"https:\/\/www.1pay.ch\/en\/docs\/pages\/\">Page<\/a> or the <a href=\"https:\/\/www.1pay.ch\/en\/docs\/terminal-payment-page\/\">Terminal<\/a>. With an Android smartphone you can also use <a href=\"https:\/\/www.1pay.ch\/en\/docs\/tap-to-pay-android\/\">Tap to Pay<\/a>.<\/p>\n<h2>Does Tap to Pay work on iPhone?<\/h2>\n<p>No, only on Android smartphones and tablets.<\/p>\n<h2>How much does a POS terminal cost?<\/h2>\n<p>CHF 25.- a month, SIM included, with a minimum contract of 12 months. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/pos-terminals\/\">POS terminals<\/a>.<\/p>\n<h2>Does the customer have to register to pay?<\/h2>\n<p>No. They open the link or scan the QR, choose the method and pay.<\/p>\n<h2>Can I give a payment back?<\/h2>\n<p>Yes, in full or in part, directly from the admin area. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/refunds\/\">Refunds<\/a>.<\/p>\n<h2>Can my pages be in German, French or Italian?<\/h2>\n<p>Yes. Activate the multilanguage frontend in <a href=\"https:\/\/www.1pay.ch\/en\/docs\/general-settings\/\">General settings<\/a> and write the texts in the languages you want.<\/p>\n<h2>Can I collect membership fees automatically every year?<\/h2>\n<p>Yes, with a <a href=\"https:\/\/www.1pay.ch\/en\/docs\/donation\/\">Donation<\/a> campaign or a product of type Subscription in <a href=\"https:\/\/www.1pay.ch\/en\/docs\/pages\/\">Pages<\/a>. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/subscriptions\/\">Subscriptions<\/a>.<\/p>\n<h2>Can I try it without moving real money?<\/h2>\n<p>Yes, in test mode. Read <a href=\"https:\/\/www.1pay.ch\/en\/docs\/test-payment\/\">Making a test payment<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How much does 1pay.ch cost? The Starter plan is free for ever: you pay only a fee when you take a payment. The other plans have a monthly charge and lower fees. The features are the same in every plan. Read Fees and plans. Do I need a registered company? No. You can also use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[208],"doc_tag":[],"class_list":["post-8844","docs","type-docs","status-publish","hentry","doc_category-help"],"acf":[],"year_month":"2026-11","word_count":302,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"1pay.ch","author_nicename":"1pay_admin","author_url":"https:\/\/www.1pay.ch\/en\/author\/1pay_admin\/"},"doc_category_info":[{"term_name":"Help","term_url":"https:\/\/www.1pay.ch\/en\/docs-category\/help\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/comments?post=8844"}],"version-history":[{"count":5,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8844\/revisions"}],"predecessor-version":[{"id":9684,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/docs\/8844\/revisions\/9684"}],"wp:attachment":[{"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/media?parent=8844"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_category?post=8844"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.1pay.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=8844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}