The terminal will not switch on, does not read cards or does not connect? First of all, no need to panic: in most cases it is sorted in a few minutes.
Try this first #
- Battery: charge it for a few minutes and switch it on again.
- Restart: switch the terminal off and on again.
- Network: the terminal uses the SIM included. If you are in a basement or an area with poor coverage, move near a window.
- Card: try another card or TWINT, to see whether the problem is the terminal or the customer’s card.
If that is not enough #
Call us on +41 91 857 47 37 or write to us on WhatsApp at +41 79 857 47 37. Have the model (N86 or N6) to hand and describe what is happening: a message on the screen or a photo helps us a lot.
Replacement #
If the terminal is faulty, we replace it free of charge. If the fault is due to your own intervention on the terminal (such as opening it or a home repair), the cost of the terminal may be invoiced.
Meanwhile, do not lose takings #
While you wait for the new terminal you can take payments with Tap to Pay on an Android phone, or with a QR Pay code printed on the spot.
