The terminal needs the internet for every payment: it does not work offline. It can connect in two ways, with the SIM included or with your Wi-Fi.
With the SIM included #
The terminal comes with the SIM already inserted and uses the mobile network without you having to do anything. It is the right solution for markets, events, deliveries and anything that happens outside the shop.
If you think mobile data is switched off: swipe down twice from the top to open the quick menu, tap the mobile network icon (the triangle) and check that the switch is on.
With Wi-Fi #
In the shop it is worth connecting it to Wi-Fi as well: the connection is usually more stable, especially if mobile coverage is weak.
- Swipe down twice from the top to open the quick menu.
- Tap the Wi-Fi icon and choose your network.
- Enter the network password.
If your network does not appear in the list (for example because it is hidden), add it manually from the Wi-Fi settings.
The terminal will not connect #
- Look at the icons at the top of the screen: if there is neither Wi-Fi nor mobile network, the problem is the connection, not the terminal.
- Move somewhere else: basements, warehouses and stands inside exhibition halls often have poor coverage. Move near a window or the entrance.
- Try the other route: if Wi-Fi does not work, switch it off and use the SIM, or the other way round.
- Restart: press and hold the power button and choose restart. If the terminal no longer responds, hold it down for about 10 seconds.
- Date and time: if they are wrong, some connections do not work. They usually set themselves; otherwise you will find them in the terminal settings.
If it still does not work after these steps, call us on +41 91 857 47 37 or write to us on WhatsApp at +41 79 857 47 37.
So you never miss a payment #
If you know the network will be poor where you are going, have a plan B ready: a printed QR Pay code works with the customer’s phone, which uses its own connection. Or use Tap to Pay on an Android phone on another network.
